Support ticket / PinCast
Something did not read correctly? Let’s inspect it together.
Questions about QR codes, barcodes, finding products online, Premium access or billing? Start below or send the PinCast team a message.
Prefer email? support@pincastproject.com
FAQ
Quick checks before you send a ticket.
How does the free trial work?
You get 3 days of Premium at no cost. If you cancel before the trial ends, you are not charged at all.
When am I charged, and how much?
Only after the trial ends. The exact price and billing frequency are shown on the plan before you enter any card details, in your local currency.
How do I cancel a website trial or subscription?
Use the public Cancel Subscription page. Enter the billing email and only the last four digits of the card used at checkout. You do not need an account or password.
I did not receive my login details.
They are shown on the screen right after checkout, and we email them as well. Check your spam folder first, then contact us with the email you used and we will resend them.
Do I need an account to use the app?
No. You can download the app from the App Store and use the free features without an account. An account is only needed for Premium.
Which codes can the app read?
QR codes and standard barcodes, including EAN-13, Data Matrix and other common formats.
Can PinCast help me find a scanned item online?
Yes. When supported product information is available, PinCast can help you review the item and continue to relevant online information or shopping results.
I paid but Premium is not active in the app.
Make sure you are signed in with the same email you used at checkout. If it still does not show, write to us and we will fix it.
Still stuck?
Use the form above and we will get back to you by email.