Cancellation Policy

This Cancellation Policy explains how to cancel a trial or a subscription to PinCast, operated by iorder srl llc, when the cancellation takes effect, and what happens after you cancel.

This page supplements our Terms of Service. Where this page and the Terms describe the same subject, the Terms prevail.

1. You can cancel at any time

There is no minimum term and no cancellation fee. You may cancel a trial or a subscription at any time, for any reason, without giving a reason.

The only thing that matters is when you cancel, because cancelling stops future charges rather than reversing charges that have already been made. See section 4.

2. How to cancel

The way you cancel depends on where you subscribed.

2.1 Subscriptions purchased on this website

If you started your trial or subscription through the checkout on this website, use our public Cancel Subscription page. You do not need to sign in or create an account.

• Enter the billing email used at checkout.
• Enter only the last four digits of the card used for the subscription.
• Submit the form. Every matching PinCast website subscription is cancelled.

The cancellation page never asks for your full card number, CVC, or expiry date. If no match can be located, use the linked Help Centre form and include any other email address that may have been used for billing and the approximate trial or transaction date.

2.2 Help with a website cancellation

If the public form cannot locate the subscription, contact us through the Help Centre or at support@pincastproject.com. For safety, never send complete card details.

2.3 Subscriptions purchased through the Apple App Store

If you subscribed inside the app through Apple, we cannot cancel the subscription for you — Apple controls it. Cancel it in your Apple account settings:

• Open the Settings app on your device.
• Tap your name at the top, then tap Subscriptions.
• Select PinCast.
• Tap Cancel Subscription and confirm.

Apple's own cancellation, billing, and refund terms apply to those purchases.

2.4 Deleting the app is not a cancellation

Removing PinCast from your device does not cancel a subscription and does not stop billing. You must cancel through one of the methods above.

3. Cancelling a free trial

A trial converts into a paid, automatically renewing subscription unless you cancel it before the trial period ends. The exact trial length and the price that applies afterwards are shown to you at checkout, before you confirm.

To avoid being charged, cancel before the trial period ends. A website cancellation stops the matching subscription immediately and prevents the first renewal charge.

If the trial has already converted, the charge has been made and cancelling stops the next renewal rather than reversing that charge. Refunds are covered in section 5.

4. When cancellation takes effect

Cancellation applies to future billing periods. It is not retroactive.

• Your subscription stops renewing. You will not be charged again after the cancellation is processed.
• Website access may end immediately. App Store subscriptions follow Apple's cancellation timing instead.
• Partial periods are not pro-rated. Cancelling in the middle of a paid period does not create a partial refund for the unused days, except where applicable law requires otherwise.

5. Cancellation and refunds are different things

Cancelling prevents future charges. It does not automatically refund a charge that has already been taken.

Refund requests for App Store purchases must be submitted to Apple and are handled under Apple's refund policies.

For purchases made on this website, contact support@pincastproject.com and describe what happened. We review refund requests individually and honour the refund rights granted to you by applicable law, including any statutory right of withdrawal available to consumers in your country.

6. Cancellation by us

We may cancel or suspend a subscription if a payment fails and cannot be collected, if the subscription is used in breach of our Terms of Service, or if we discontinue the service. Where we discontinue the service, we will not charge you for periods that we no longer provide.

7. Contact us

For anything related to cancelling, write to support@pincastproject.com. You can also use the public Cancel Subscription page or reach us through our Help Centre.